Real Alcazar De Sevilla

The Real Alcázar of Seville is one of the oldest and most emblematic monuments in Spain, declared a World Heritage Site by UNESCO. The Real Alcázar of Seville is not only a stunning example of architecture, but also a living testimony of the different cultures and civilizations that have shaped its history.

The Challenge

Balancing the preservation of the historical and artistic heritage with the accessibility and enjoyment of the public posed a challenge for the management of the site. 

The Real Alcázar de Sevilla receives more than 1.8 million visitors annually, being one of the most visited Palaces in Spain.

The Solution

The Real Alcázar of Seville chose to partner with Museummate to launch an innovative audioguide service, the first of its kind in Spain. Providing high-quality cultural tourism by creating a customized solution that met the diverse language and information preferences of visitors.   

Moreover, the Real Alcázar included engaging and interactive content tailored for families. The aim was to provide fun and educational experiences for both parents and children. 

Alcazar Seville2

The Result

Visitors can now enjoy a more immersive and engaging experience thanks to the audioguide provided, which offers detailed and informative narration of the various attractions and features of the complex.  

Furthermore, the Real Alcázar have also introduced a group guided tour service, which allows visitors to explore the site in a more interactive and accessible way, with the guidance of expert staff. These services have greatly enhanced the quality and satisfaction of the visitor experience. 

Service Summary

  • Staff: MusemMate
  • Device: Guidoo Video
  • Content: Produced by MuseumMate
  • Languages: Spanish, English, French, German, Italian, Russian, Chinese, Korean.