Monastery of San Lorenzo De El Escorial

Built between 1563 and 1584 by order of King Philip II El Escorial is the largest Renaissance building in the world. It is one of the Spanish royal sites and functions as a monastery, basilica, royal palace, pantheon, library, museum, university, school, and hospital. 

The Challenge

In 2001 Patrimonio Nacional, the managing institution of all the Royal Palaces and sites sought to incorporate an audioguide service for visitors to the Monastery of San Lorenzo De El Escorial, and the valuable heritage it houses within its walls. 

The complexity of the space available in the area of reception of visitors as well as the tour of the different rooms and spaces of the Monastery was an important challenge to overcome.  

The Solution

Due to the success of the Guidoo Video being used in the Royal Palace, MuseumMate were tasked with bringing the history to life, whilst highlighting the significant importance of this Palace.  

A counter was designed according to the environment of the Ticket Office room, where the personnel and devices supplied were located, as well as the operation of delivery and collection of devices. 

Through an audioguide return module, equipped with an alarm system and located at the exit door, at the opposite end of the Ticket Office, visitors could comfortably return the audioguide after completing the visit to the Monastery. 

To facilitate the journey, the audioguide is accompanied by a map with the recommended route, as well as the points with information. 

Monastery San Lorenzo2

The Result

After the implementation, the Service operated in an optimal way, facilitating the tour of the visitors inside the enclosure, without affecting the daily operations of the same. 

After a resounding success of the audioguide service in the Royal Palace, the same solution was subsequently implemented into other Palaces and sites dependent on National Heritage, some of which are also included in this Customer Stories on section. 

Service Summary

  • Device: Guidoo Video
  • Content: Produced by MuseumMate
  • Languages: Spanish, English, French, German, Italian, Russian, Sign Language, and a dedicated Family Tour.